How Smart Machines and Social Media are Reinventing Customer Care How Smart Machines and Social Media are Reinventing Customer Care
How Smart Machines and Social Media are Reinventing Customer Care
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Latest Articles

Exit Plans Should be Part of Cloud SLAs

Exit Plans Should be Part of Cloud SLAs

Most cloud service level agreements are vague when it comes to details about termination. But extracting your data from a cloud provider is of critical concern to agencies. Standards could help, but won’t prescribe the answer, says an expert from the National Institute of Standards and Technology.

State & Local

How Smart Machines and Social Media are Reinventing Customer Care

Contact centers are undergoing a technological revolution – and government agencies would be wise to get on board.

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What's New

Exit Plans Should be Part of Cloud SLAs

Most cloud service level agreements are vague when it comes to details about termination. But extracting your data from a cloud provider is of critical concern to agencies. Standards could help, but won’t prescribe the answer, says an expert from the National Institute of Standards and Technology.

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What We’re Reading

personal-info

How Many Times Has Your Personal Information Been Exposed to Hackers?

At least 500 million Yahoo users had their information stolen in 2014, the company said on Thursday — a year when half of American adults had their personal information exposed to hackers. Several more big names have been attacked since.

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hhs

HHS Gives $87 Million to Boost Health Center IT

Money from MACRA, the first direct investment in health center IT since the days of HITECH, will go toward value-based care, data exchange, clinical decision support, patient engagement, and more.

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Rep. Will Hurd

New Hurd-Hoyer IT Modernization Bill Clears Oversight Committee

With any luck, the modernization of the federal government’s information technology will develop as quickly as the bill to authorize it did.

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Chris Lynch, director of the U.S. Department of Homeland Security's Defense Digital Service, in his office at the Pentagon in Arlington, Va., on Aug. 23, 2016. Andrew Harrer/Bloomberg

Pentagon’s ‘Rebel Aliance’ Chief Seeks to Boost Digital Prowess

Chris Lynch is easy to spot walking the Pentagon’s sprawling corridors: He’s the guy wearing a hoodie and sneakers amid all the crisp military uniforms. Instead of a placard with his name, the sign outside the office he leads says “Rebel Alliance.”

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fingerprint

Pentagon Kicks Off Background Investigation System Acquisition with RFI

DISA wants to hear from industry about the existing COTS services that might meet the needs of the forthcoming National Background Investigation System.

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photo credit: Google

Chrome OS Gets Cryptographically Verified Enterprise Device Management

New Verified Access API provides cryptographic guarantees about the identify and security state of Chrome OS devices

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icite

Can ICITE and JIE Work Together?

Without a doubt, technological advancements have been critical in getting information to commanders and troops to make clear decisions and execute missions. As the government writ large moves to more streamlined IT architectures, efforts within the intelligence community and the Defense Department seek to integrate and synchronize information while also hardening the defenses of information systems from outside – and inside – intrusions.

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rep-chaffetz

Missed Opportunities Detailed Ahead of Personnel Agency Hack

It was time to purge the hacker from the U.S. government’s computers.

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