Reliable 911 Outage, Service Data is Shrouded in Secrecy

Reliable 911 Outage, Service Data is Shrouded in Secrecy

When a glitch in phone company systems left Baltimore without 911 service for over an hour last week, The Baltimore Sun wanted to know how often such outages occur.

Public records made it clear that the outage wasn’t unique, but much of the information about problems with 911 is confidential, making it difficult to figure out just how often the emergency phone system is out of action. The secrecy highlights the 911 system’s strange role as a critical lifeline to police and fire departments, but one that is almost entirely run by private companies.

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Data Gleaned from Next-Gen 911 System Drives Improved Emergency Response

Data Gleaned from Next-Gen 911 System Drives Improved Emergency Response

Emergencies are, by definition, unexpected occurrences — but one Florida county has a new 911 system that aims to remove some of the guesswork by putting data in the hands of decision-makers who can make smarter choices about emergency response.

In Manatee County, Fla., an aging legacy 911 center kicked off conversations about how to improve emergency services, and late last year, officials launched the city’s new, more efficient next-generation 911 call center. The upgrades give dispatchers modernized communication tools and will allow for multimedia communications, but perhaps most significant is that officials now have the necessary ammunition to make life-saving decisions: data analytics.

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