Texting 911: Why States Can’t Wait for Next-Generation Services
NG9-1-1 will revolutionize the way the public alerts first responders to emergencies. But for the next few years, as governments line up funding and secure plans for upgrading their 911 infrastructure, those same agencies will have to choose whether to invest in a short-term text-to-911 solution or risk lives by choosing to wait.
Citizens expect government interactions to be just as smooth as those of the best consumer service providers. Here’s how some leading federal agencies are answering that call.
Health information exchange technologies promise to simplify the transfer of health data from the Defense Department to the Department of Veterans Affairs, paving the way to improved health care – but only if VA leaders act, according to health information technology experts.
Contact centers are undergoing a technological revolution – and government agencies would be wise to get on board.
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